Did you know that Customers who see a brand responding to their online reviews have a 92% increase in purchase intent? At this session, Mark Jeffreys shows how your customers expect your organization to respond quickly to online reviews and how online reviews help your organization to improve operations, mine for unmet needs and uncover new ways to talk to your customers.

Mark Jeffreys is an award-winning, seasoned Senior Executive & start-up Founder with more than 25 years of success delivering profitable sales growth for some of the world’s most visible brands. His experience spans consumer packaged goods, food manufacturing, home furnishing, non-profit, government and start-up as well as across geographies – having lived & worked in Asia, Europe and North America.

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Business Essentials Series - Responding To Online Reviews - Registration CLOSED